A growing number of municipalities have discovered the benefits, but also sometimes the problems, of contracting out bus services to private companies. BRTPlan is increasingly being asked to serve as expert witnesses to provide an unbiased third-party viewpoint regarding issues of dispute between private operators and their government contractors. In many cases, our credible expert testimony can facilitate successful arbitration that avoids damaging litigation while improving outcomes for the general public. Having worked to structure the business side of many BRT systems, we understand what contracts can do well, or can fail to do.